Terms & Conditions


TERMS & CONDITIONS OF SALE AND DELIVERY

DEFINITIONS:
- The "Seller" means SMARTZELL INTERNATIONAL LIMITED.
- The "Buyer" means the person contracting to buy Goods.
- The "Goods" means the goods the Buyer contracts to buy, which may be specified in the order acknowledgement or other appropriate document.

Unless otherwise agreed in writing, the sale and delivery shall be subject to the following terms and conditions:

1. PRICES
The prices shown are only applicable to purchases made via the Seller and are shown in Pound Sterling.

2. DELIVERY
Orders are normally dispatched 1-3 days from receipt of order. Delivery times and dates specified by the Seller are given and intended as an estimate only; if the Seller cannot deliver within 10 working days the buyer will be informed immediately and, with their agreement, arrange another time for delivery. If we cannot agree another time for delivery the Buyer will receive a full refund.

3. PAYMENT
The following forms of payment are accepted:
- Credit Card 
- PayPal

4. RETURNING OF GOODS
4.1 We will refund or replace at no extra cost any products damaged before or on delivery, if the Buyer notifies us by telephone or in writing within 48 hours of their receipt. Photographic evidence may be required.
4.2 We will replace at no extra cost any products which have been lost in transit if the buyer notifies us by telephone within 48 hours of dispatch date.

5. COMPLAINTS PROCEDURE
The Seller endeavors to respond to all complaints within five working days, and if the seller needs to investigate your query further the Seller will advise you.
Please contact customer services.

6. SPECIFICATIONS
6.1
All descriptions and illustrations and particulars of weights and dimensions and performance criteria issued by the Company in catalogues, price lists, advertising matter and specifications are by way of general descriptions and approximate only, and shall not form part of any contract or give rise to any liability on the part of the Company.

6.2
It is the policy of the Company to endeavour to develop and improve its products, and accordingly the Company reserves the right to change all specifications without prior notification or public announcement pursuant to such policy, provided that nothing in this Clause shall oblige the Purchaser to accept goods which do not reasonably comply with the contract

All information provided pursuant with the Products is believed to be correct at the time of publishing of the Product information.

7. RETENTION OF TITLE
Any design, drawing, packaging, sample and/or the like shall remain the absolute property of the Seller and the Buyer shall, if so requested by the Seller, return such design, drawing, description, packaging, sample and/or the like to the Seller. The Buyer shall have no right to use or transfer or assign any drawing, description model, sample and/or the like to any third party without the prior written consent of the Seller.

8. LAW
The proper law applicable to all contracts between the Seller and the Buyer is that of the United Kingdom.

9. DATA USAGE
Any personal data taken from the Buyer will be stored according to the General Data Protection Regulation 2016/679. This data may be used for marketing purposes but will not be shared with any third parties; the Buyer retains the right to opt-out of marketing at any time.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to info@smartzell.co.uk

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and payment information.

We will use your information to verify your payment details for your purchase, process your order and to send you your goods. We will also send you a receipt via email and we may use your telephone number to contact you regarding your delivery.

We require this information in order to process your payment, deliver your goods and fulfil our contract with you.

Your information is stored in our order processing system which is based with the European Union.

Your payment details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information).

We do not use the information you provide to make any automated decisions that might affect you.

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided on our contact page.

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Your statutory rights are not affected by any of these business terms.

Online Dispute Resolution

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN